{"id":93892,"date":"2021-10-27T08:56:27","date_gmt":"2021-10-27T06:56:27","guid":{"rendered":"https:\/\/eliselis.com\/refund-returns-policy\/"},"modified":"2023-02-08T15:45:31","modified_gmt":"2023-02-08T13:45:31","slug":"politica-de-envios-y-devoluciones","status":"publish","type":"page","link":"http:\/\/hosting175681eu-cp704.wordpresstemporal.com\/es\/politica-de-envios-y-devoluciones\/","title":{"rendered":"Pol\u00edtica de env\u00edos y devoluciones"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=\u00bb0&#8243; override_padding=\u00bbyes\u00bb h_padding=\u00bb2&#8243; top_padding=\u00bb3&#8243; bottom_padding=\u00bb2&#8243; overlay_alpha=\u00bb50&#8243; gutter_size=\u00bb3&#8243; column_width_percent=\u00bb100&#8243; shift_y=\u00bb0&#8243; z_index=\u00bb0&#8243; uncode_shortcode_id=\u00bb135016&#8243;][vc_column column_width_percent=\u00bb100&#8243; align_horizontal=\u00bbalign_center\u00bb gutter_size=\u00bb3&#8243; overlay_alpha=\u00bb50&#8243; shift_x=\u00bb0&#8243; shift_y=\u00bb0&#8243; shift_y_down=\u00bb0&#8243; z_index=\u00bb0&#8243; medium_width=\u00bb0&#8243; mobile_width=\u00bb0&#8243; width=\u00bb1\/1&#8243;][vc_custom_heading heading_semantic=\u00bbh1&#8243; uncode_shortcode_id=\u00bb197023&#8243;]POL\u00cdTICA DE ENV\u00cdOS Y DEVOLUCIONES[\/vc_custom_heading][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text uncode_shortcode_id=\u00bb698093&#8243;]<\/p>\n<h3><b>Env\u00edos y entregas<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">En ELIS ELIS os ofrecemos env\u00edos b\u00e1sicos por CORREO o env\u00edos EXPRESS a trav\u00e9s de un transportista.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Los plazos de entrega estimados son:<\/span><\/p>\n<p>EXPRESS<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Espa\u00f1a (Pen\u00ednsula): 4-6 d\u00edas laborables<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Espa\u00f1a (Islas Baleares): 6-8 d\u00edas laborables<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Espa\u00f1a (Islas Canarias): 10-12 d\u00edas laborables<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Portugal: 6-8 d\u00edas laborables<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Andorra: 10-12 d\u00edas laborables<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Uni\u00f3n Europea: 3-7 d\u00edas laborables<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Resto del mundo: 15-20 d\u00edas<\/span><\/li>\n<\/ul>\n<p>CORREO<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Espa\u00f1a (Pen\u00ednsula): 6-8 d\u00edas laborables<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Espa\u00f1a (Islas Baleares): 8-10 d\u00edas laborables<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Espa\u00f1a (Islas Canarias): 20-24 d\u00edas laborables<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Portugal: 8-10 d\u00edas laborables<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Andorra: 20-24 d\u00edas laborables<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Uni\u00f3n Europea: 6-14 d\u00edas laborables<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Resto del mundo: 30-40 d\u00edas<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"> No se realizan env\u00edos los s\u00e1bados, domingos ni festivos.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4><b>Gastos de env\u00edo<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Espa\u00f1a (Pen\u00ednsula):<\/span><\/p>\n<ul>\n<li aria-level=\"1\">CORREO: 2\u20ac<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">EXPRESS: 4\u20ac<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gratis en pedidos superiores a 25\u20ac.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Espa\u00f1a (Baleares) y Portugal:<\/span><\/p>\n<ul>\n<li aria-level=\"1\">CORREO: 3\u20ac<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">EXPRESS:<\/span><span style=\"font-weight: 400;\"> 6\u20ac.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gratuito en pedidos superiores a 28\u20ac.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Espa\u00f1a (Islas Canarias), Andorra y Uni\u00f3n Europea:<\/span><\/p>\n<ul>\n<li aria-level=\"1\">CORREO: 4\u20ac<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">EXPRESS: <\/span><span style=\"font-weight: 400;\">12\u20ac.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gratis en pedidos superiores a 40\u20ac.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"> Resto del mundo:<\/span><\/p>\n<ul>\n<li aria-level=\"1\">CORREO: 5\u20ac<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">EXPRESS: <\/span><span style=\"font-weight: 400;\">20\u20ac.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gratis en pedidos superiores a 80\u20ac.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><b>Pol\u00edtica de devoluciones<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u00a1En ELIS ELIS queremos que est\u00e9s contento con tu pedido! Si sientes la necesidad de devolver o cambiar tus art\u00edculos, tenemos una pol\u00edtica de devoluci\u00f3n de 14 d\u00edas, lo que significa que tienes 14 d\u00edas despu\u00e9s de recibir tu art\u00edculo para solicitar una devoluci\u00f3n.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Para poder realizar una devoluci\u00f3n, el art\u00edculo debe estar en las mismas condiciones en las que lo recibiste, sin usar y en su embalaje original. Tambi\u00e9n necesitar\u00e1s el recibo o la prueba de compra.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Para solicitar una devoluci\u00f3n, env\u00edanos un correo electr\u00f3nico a <\/span><a href=\"mailto:hola@eliselis.com\"><span style=\"font-weight: 400;\">hola@eliselis.com<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Si su devoluci\u00f3n es aceptada, te enviaremos instrucciones sobre c\u00f3mo y d\u00f3nde enviar el paquete. No se aceptar\u00e1n los art\u00edculos que se nos env\u00eden sin haber solicitado previamente la devoluci\u00f3n. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">El cliente es responsable de los gastos de env\u00edo de la devoluci\u00f3n. <\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><b>Da\u00f1os y problemas<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Por favor, inspecciona tu pedido al recibirlo y ponte en contacto con nosotros inmediatamente si el art\u00edculo est\u00e1 defectuoso, da\u00f1ado o si recibes un art\u00edculo equivocado, para que podamos evaluar el problema y solucionarlo.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><b>Cambios<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Para cambiar un art\u00edculo, una vez aceptada la devoluci\u00f3n, deber\u00e1s realizar una compra por separado del nuevo art\u00edculo.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><b>Reembolsos<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Te notificaremos una vez que hayamos recibido e inspeccionado tu devoluci\u00f3n, y te haremos saber si el reembolso fue aprobado o no. Si se aprueba, se te reembolsar\u00e1 autom\u00e1ticamente en su m\u00e9todo de pago original. Por favor, recuerda que tu banco o compa\u00f1\u00eda de tarjeta de cr\u00e9dito puede tardar alg\u00fan tiempo en procesar y contabilizar el reembolso. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Recuerda que los reembolsos no incluyen los gastos de env\u00edo.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><b>\u00bfTienes alguna pregunta?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Ponte en contacto con nosotros en hola@eliselis.com<\/span>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row row_height_percent=\u00bb0&#8243; override_padding=\u00bbyes\u00bb h_padding=\u00bb2&#8243; top_padding=\u00bb3&#8243; bottom_padding=\u00bb2&#8243; overlay_alpha=\u00bb50&#8243; gutter_size=\u00bb3&#8243; column_width_percent=\u00bb100&#8243; shift_y=\u00bb0&#8243; z_index=\u00bb0&#8243; uncode_shortcode_id=\u00bb135016&#8243;][vc_column column_width_percent=\u00bb100&#8243; align_horizontal=\u00bbalign_center\u00bb gutter_size=\u00bb3&#8243; 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